This is a contract role through Magnit for an American energy company based in Jackson, Michigan
Location: Kalamazoo, MI
Role Overview: 33520625 Direct Payment Teller I
The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.
The teller will:
Process 7,000 monthly bill payments by accepting cash, check or money orders
Answer general customer account questions
Complete identity verification for new utility service customers
Provide excellent customer service
Work independently in an office related setting.
Maintain organizational standards within assigned office.
Control losses by following policies and procedures.
Process payments accurately without errors.
Perform to accuracy standards without exceptions.
The successful candidate will have:
Cash handling experience and a comfort in handling large sums of currency.
Knowledge of Microsoft Office programs (Word, Excel, Outlook)
The ability to type 40 words per minute ; perform standard/routine office tasks.
The ability to work independently ; a track record of providing excellent customer service.
Excellent verbal communication skills ; organizational skills.
The ability to maintain composure and professionalism with a challenging customer base.
The ability to accept and follow direction and departmental policies and procedures without exception
Preferred Qualifications:
Experience with SAP applications including Cash Desk
This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged basis.
Education:
A high school diploma or GED (College education preferred)
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $12-$12/ per hour
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
