This is a contract role through Magnit for Consumers Energy in Lansing, Michigan.  This role is onsite.

DPO Job Description

• Consumer Energy has 7 Customer Bill Payment Centers located across its service territory that are managed by the customer operations division of the company. The payment centers act as a face of the company for general information and bill payment processing in which 1.3 million payments are taken in annually.
• This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged basis.  
• The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.
• Position will work 40 hours per week and is eligible for full-time employee benefits.

The Payment Processing Teller will:

• Process 1,000-2,000 monthly bill payments by accepting credit card, cash, check, or money orders.
• Answer general customer account questions.
• Complete identity verification for new utility service customers.
• Provide excellent customer service.
• Work independently in an office related setting.
• Maintain organizational standards within assigned office.
• Control losses by following policies and procedures.
• Process payments accurately without errors.
• Perform to accuracy standards without exceptions.

Qualifications

• One or more years handling cash in a customer service environment is required.
• Accounts payable clerks should be proficient with basic computer programs such as the Microsoft Office suite and any necessary accounting software. These clerks should have good interpersonal and communication skills, and they should be able to meet deadlines and pay close attention to detail.
• A high school diploma or equivalent is generally required for this position, and relevant experience is generally required or preferred as well. An associate's degree in accounting or another relevant field may be preferred.

The following skills / experience my set you apart from others:

• Knowledge of Microsoft Office programs (Word, Excel, Outlook).
• The ability to type 40 words per minute & perform standard/routine office tasks.
• Experience with SAP applications including Cash Desk.

Essential Functions:

Abides by, enforces, and participates in the implementation and ongoing oversight of Company standards and regulations.  Works with customers, former customers, and third-party collection agencies in attempting to mitigate losses.  Reviews and analyzes customer’s financial information, payment history and negotiates a structured workout that serves both parties and results in a lower loss than the loss that would have been realized.  Maintains extensive and up to date knowledge with respect to various servicing guidelines, requirements, and financial aid programs to help customers with the payment of bills. Implements settlements which are in compliance with such guidelines at all times. Performs disconnection of energy service in accordance with the billing practices and rules.

Hours and Travel:

Meet travel requirements of the position.  Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $14 - $17.86/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.