This is a contract role through Magnit for Consumers Energy. This is a hybrid role and requires reporting 3 days a week to Saginaw, Michigan.

Job Overview:

The Billing Exception Specialist primary responsibility is to investigate and resolve account discrepancies and exceptions to ensure accurate and timely processing of customer accounts. This role primarily focuses on all residential rates and small commercial rates. These range from simple to more complex rate types. Important attention to regulatory compliance is required for this role.

Essential Duties and Responsibilities

    • Analyze billing, meter, and rate data to determine the root cause of the account issue, which may include meter issues, register errors, or other factors affecting account accuracy. Completing work orders in partnership with the field and scheduling. These include Meter investigations to identify Mixed, Lost, and Fast Meters.

    • Communicate with customers regarding billing discrepancies, providing explanations and resolutions in a clear and professional manner.

    • Ensure compliance with regulatory requirements and industry standards related to billing accuracy and customer billing rights.

    • Identify opportunities for process improvements and system enhancements to streamline billing operations and reduce the occurrence of exceptions.

    • Other duties as assigned or may be necessary.

    • Proactively identify potential billing exceptions before they impact customers and take preventive measures to address them. Ability to use scripting and automation in their work processes.

    • Take appropriate actions to correct account exceptions and ensure accurate billing for affected customer accounts, which may involve correcting rate issues, resolving register issues, or resolving system errors. Also billing multiple renewable programs, including Net Metering and Distributed Generation.

Skills and Knowledge

    • Ability to prioritize and manage multiple tasks. Basic Knowledge

    • Adaptability to changing priorities and deadlines. Basic Knowledge

    • Analytical and problem-solving skills. Basic Knowledge

    • Attention to detail and accuracy. Basic Knowledge

    • Customer service orientation. Basic Knowledge

    • Knowledge of billing systems and software. Basic Knowledge

    • Proficiency in data analysis and interpretation. Basic Knowledge

    • Strong communication and interpersonal skills. Basic Knowledge

    • Understanding of utility billing principles and procedures. Basic Knowledge

Experience

•  2 - 4 years Experience interpreting complex billing data and identifying discrepancies.
• Experience executing utility billing processes, using metering principles, and following regulatory requirements.
• Experience with billing systems and software, preferably in the energy/utility industry.
• Experience working independently and collaboratively in a fast-paced environment with a focus on accuracy and attention to detail. (Required)

Requirements

    • High School Diploma (Required)