Michigan

Location: Grand Rapids, MI

Role Overview: 33792562 Hardware Support II

Duties
Installation / decommission of infrastructure hardware including servers and network equipment in both MDF of field sites and data centers. 

Provide Hands and Feet support for all hardware equipment.

Conduct daily maintenance and reporting. 

Coordinate with Vendors for maintenance and escorts. 

Maintain infrastructure lifecycle & equipment inventory.

Problem diagnosis, troubleshooting and resolution for workstation Hardware and Software under time constraints. 

Must be willing to learn about the clients' business and processes. 

Support new distributed Application projects and operations. 

Prepare business and technical documentation. 

Tasks associated with the identification, deployment, and support of Infrastructure technologies to support business requirements. 

Coordinates with users to determine requirements, analyze business problems, identify technology options, and define detailed specifications of technology solutions. 

Applies analytical skills to design, implement and support medium sized projects or portions of larger projects.

Skills

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to review, update and create Knowledge Based Articles and Process Documents.

Proficient at managing and escalating incidents that are assigned to the Network Operations Center.

Hands on experience trouble shooting or installing Network equipment.

Building relationships inside and outside the organization.

Education

Associate degree or bachelor’s degree in computer science or a related field preferred.

Additional network certifications are a plus.

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $27-$37/ per hour
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.